Minedia, Inc. Privacy Policy
Through market research, public-opinion surveys, and social surveys (referred to collectively as “marketing research” hereinafter), Minedia, Inc. provides information to businesses, organizations, and other clients concerning consumer awareness and behavior.
In doing so, we recognize the protection of users’ privacy in order to protect personal information concerning the consumers that are our sources of information to be one of our responsibilities to society. Our thinking concerning privacy is outlined below. We handle all information concerning users faithfully in accordance with this policy.
1.Definition of personal information
Personal information refers to information pertaining to living individuals that can be used to identify specific individuals by including names, dates of birth, and other descriptions or numbers assigned to specific individuals, contained in such information (meaning all matters stated or recorded in documents, drawings, or electromagnetic records (meaning records made by electromagnetic means, magnetic means, or other methods that cannot be recognized by human perception) or expressed by voice, operation, or other means.) or personal identification codes (including information that, while it cannot be used alone to identify a specific individual, could easily be checked against other information to identify a specific individual).
2.Collection, use, and provision of personal information
In collecting personal information, we provide users with clear information on the purposes of use of such information and collect the information only after obtaining the user’s consent. We also manage such information to ensure that it is accurate and up-to-date, handle such information appropriately within the scope of its purposes of use, and take measures to ensure that it is not used for purposes other than its intended purposes of use. Users are requested to ensure that they understand these purposes of use when they provide us with personal information. Provision of personal information to Minedia, Inc. is voluntary. However, users who do not provide the personal information requested may not be able to use some or all of the services we provide.
Use of cookies etc.
The websites operated by Minedia, Inc. or our third-party partner companies may collect individually identifying information such as users’ IP addresses, information concerning cookies (including information linked to cookies), or information identifying individual devices. When a user uses our website, we may save information on the user’s computer in the form of cookies and refer to cookies already saved as files on the user’s computer. Cookies refer to a type of data transmitted by the web server to the browsers of users who have accessed the website. Cookies can be used to record information on past site access, including whether or not a computer has accessed the site in the past and the pages viewed. We use cookies for purposes such as improving privacy protection and making services more useful for users and collecting and analyzing statistical data.
We also may use cookie technology to obtain users’ device information and records of behavior (e.g., URLs accessed, times of access, and the order in which pages were viewed) for purposes of researching users’ history of viewing the site and the conditions of their use of the site. However, except when providing it to third parties in accordance with the provisions under “Provision of Personal Information to Third Parties” below, we will not release such information in a form in which individual users can be identified without first obtaining the consent of the users concerned. Cookies themselves do not contain any personal information or other information related to users’ privacy.
While a user may disable cookies by changing the settings of his or her web browser, doing so may make it impossible to use some services.
Minedia, Inc. may permit third-party companies to which we subcontract tasks such as analysis of the websites we operate to obtain information on users’ cookies. Use of cookie information by these third-party companies is conducted in accordance with the third-party companies’ own privacy policies. We also may provide to third-party companies information that cannot be used to identify specific individuals among survey subjects, such as attribute information on survey subjects (e.g., age, gender, occupation, area of residence, member ID) or the content of answers to survey questions, in accordance with the provisions under “Provision of Personal Information to Third Parties” below.
Note that in some cases websites operated by third-party companies viewed by survey subjects during the process of implementing a survey may transmit cookies. In such cases, those third-party companies obtain information in the cookies and manage it in accordance with their own privacy policies.
Advertising identifiers
When providing mobile apps or mobile websites to survey subjects, for purposes of surveying the state of viewing of advertisements by such subjects we may obtain Android Advertising IDs (if the app or website was used on an Android device) or identifiers for advertisers (IDFAs) (if the app or website was used on an iOS device) and use them for purposes of making the services we provide to users more useful or marketing research. However, except when providing it to third parties in accordance with the provisions under “Provision of Personal Information to Third Parties” below, we will not release such information in a form in which individual users can be identified without first obtaining the consent of the users concerned.
Users who wish to suspend the provision of advertising identifiers are asked to opt out from use of advertising identifiers as described on the following sites. However, setting a mobile device to opt out from such provision may result in limitations to the services that can be used in the app or in the inability to use some of the features of such services.
Behavioral-targeted advertising
Some of the websites operated by Minedia, Inc. may use behavioral targeting services provided by third-party companies to display behavioral-targeted advertising. In order to display on the websites we operated or on partner sites from third-party companies advertising better suited to members’ needs, the third-party companies’ behavioral targeting services may collect, accumulate, and use behavioral records linked to cookies on the websites we operate. Behavioral records collected and accumulated by third-party companies on the websites we operate may include all or some of the following information :
- Text strings saved in cookies
- URLs of pages viewed and the dates and times they were viewed
- Information on the computers or other devices, and web browsers, used when viewing the websites
- IP addresses
- Referrer information (information on the webpage that was the origin of a link used to access a webpage)
See the following third-party companies’ cookie policy pages for details of how they use behavioral records. If you do not wish to receive behavioral-targeted advertising using cookies, you may suspend the collection and accumulation of behavioral records by opting out on the pages shown below.
Acquisition of e-mail information, etc.
Minedia, Inc. obtain and store e-mails sent and received in the e-mail account for the purpose set forth in this Personal Information Protection Policy when Minedia, Inc. are granted access to e-mail accounts from users (including, but not limited to, Gmail and Yahoo mail).
Recording of telephone calls
When Minedia, Inc. talk to users on the phone, Minedia, Inc. will store a recording of the conversation for the purposes set forth in this Personal Information Protection Policy.
3.Purposes of use of personal information
Marketing research
- 1) The main business of Minedia, Inc. is marketing research. This refers to surveying consumers regarding their awareness and use of products and services and providing information collected through such surveys to businesses and other organizations.
- 2) We may collect names, addresses, and other information in advance in order to identify the subjects of surveys. Methods of doing so include registration conducted by survey subjects themselves on the websites we operate and provision by clients for marketing research services and our partner companies. We use information obtained from various sources in appropriate and lawful manners.
- 3) We use personal information on survey subjects collected in the process of implementing marketing research for the purposes of use described below. Prior to handling personal information beyond the scope of these purposes of use, we will notify survey subjects and obtain their consent in advance through means such as explicit description of such handing in the policies carried on the websites we operate or other documents or notification to email addresses or telephone numbers registered with us by users.
- (i) For selection of survey subjects, requesting their participation in surveys, sending questionnaires, checking the results of surveys, analysis, provision to clients, and other purposes necessary for implementing marketing research
- (ii) For use in visits and other handling by survey staff for interviews and surveys conducted by visiting subjects in person
- (iii) For awarding and exchanging of points with survey subjects, payment of honoraria, and sending awards, survey samples, and other materials
- (iv) For responding to questions or other contact from survey subjects and communications for purposes of providing support and checking the content of registered information
- (v) For confirmation of identity, display of registered information and other content, and various other procedures related to the member pages of survey subjects
- (vi) For implementation of promotional campaigns or prize competitions related to operation of marketing research, sending email newsletters. etc.
- (vii) Disclosure or provision to our clients, partners and other third parties
- (viii) For other purposes attendant or related to those enumerated above
- 4) We may collect personal information such as the names and addresses of survey subjects when implementing marketing research that does not involve identification of survey subjects. When doing so, we will notify the subjects anew of the purposes of use of such information in writing or orally.
E-mail information
Minedia, Inc. will use e-mails to be obtained and saved when Minedia, Inc. are granted access to e-mail accounts from users (including, but not limited to, Gmail and Yahoo mail) for the following purposes.
- ① Research on users' e-mail information, EC site purchase history, and usage of applications and other web services (hereinafter referred to as "purchasing information")
- ② Analysis, statistical surveys, and compilation and processing of user purchasing information
- ③ Disclosure or provision of purchasing information to our clients, partners, etc. and other third parties after statistical processing of user purchasing information, etc.
- ④ Review of the contents and implementation methods of our marketing research and other services
- ⑤ Other items incidental or related to the above
When providing information to a third party for the above purposes, information that can identify individuals, such as names and e-mail addresses, will be excluded.
Recording of telephone calls
When Minedia, Inc. talk to users on the phone, Minedia, Inc. will store a recording of the conversation for the following purposes.
- (i) Confirmation of the conversation
- (ii) To improve the quality of telephone service
4.retained personal information
As used in this Privacy Policy, retained personal information refers to personal information included in structured databases of information provided by use in a form searchable using computers or personal information included in structured databases of information making it easy to search for specific personal information through sorting, categorization, indexing, and assignation of tags or other codes, for which the individual concerned by such personal information has the right to demand its release, correction of content, addition or partial deletion, suspension of use, complete deletion, and suspension of provision to third parties.
Items of retained personal information that we handle, and their purposes of use, are described below. We handle any information that meets the above definitions as retained personal information.
Items of retained personal information
- Information on survey subjects
Name, address, age, date of birth, email address, and other information registered by survey subjects themselves through the websites or other services we operate, and other information collected by us in the process of implementing marketing research - Information on transaction counterparties
Name, telephone number (including mobile-phone and fax numbers), email address, company or organization name, section name and position, address of place of employment, other contact information, and other information provided to us by transaction counterparties - Information on job seekers
Name, telephone number (including mobile-phone and fax numbers), address, age, date of birth, email address, and other information included in resumes or provided to us by the job seeker through websites or other services we operate - Employee information
Name, phone number (including mobile phone / fax), address, age, date of birth, e-mail address, my number, bank account, and other information provided to us depending on salary and social insurance payments
Purposes of use of retained personal information
We use retained personal information within the scope of purposes of use stipulated under “Purposes of Use of Personal Information” in this Privacy Policy. The purposes of using information about our employees are enumerated under (1) – (10) below.
- (1) Procedures about social insurance conforming to laws (e.g. To make notification of acquisition of health insurance and employee’s pension insurance)
- (2) Procedures about income taxes and local taxes conforming to laws
- (3) Salary calculating (providing the kinds of various benefits) and paying procedures operated by the company without the preceding two items
- (4) To acquire health data by medical institutes or health insurance society conforming to laws
- (5) The kinds of personnel and labor management (personnel assignment in the company)
- (6) To decide increase and decrease in salary, and paying the kind of various benefits
- (7) Hygiene, safety, and educational control
- (8) The kinds of procedures of the welfare of employees
- (9) To grasp the emergency contacts just in case
- (10) Items needed to archive the purpose of the company’s personnel management and employment control besides the preceding all items
5.Requests for release etc. of retained personal information and records of provision to third parties
We will respond without delay to any request from the individual concerned by the information or his or her agent to provide notification of purposes of use, disclose, correct (i.e., correct the content of or add to or partially delete the information), or suspend use (i.e., suspension of use, complete deletion, and suspension of provision to third parties) regarding retained personal information and records of provision to third parties.
- Erase information registered as a consumer tester
- (1) Where to address requests for erasing
Please request erasing information registered to the websites or other services that we operate by consumer testers, made under “Contact Us” on the page for use by individual monitored subjects (“My Page”), accessible on our website by entering the email address and login password set when registering as a consumer tester. - (2) Fees for requesting for erasing
Free of charge to request for release. - (3) Method of responding to requests for erasing
Responses will be sent to the requester’s email address. If you wish to receive a response by mail, please follow the procedure described in "Other Requests.
- Other requests
- (1) Where to address requests for release etc.
Please send a written application by mail. The information enumerated under (a)-(g) below is needed. - (a) Requester’s full name
- (b) Requester’s address
- (c) Requester’s phone number
- (d) Requester’s e-mail address
- (e) Which information requested
- (f) Purpose of requests - Notification of purposes of use, Disclose, Correct, Suspend use, etc.
- (g) A copy of identity confirmation documents (Any of Drivers license, Health insurance card, Resident card (gotten by three months or less), An exact copy of the family register, A full copy of the family register, Alien registration certificate, or Basic resident register card.)
- (h) Preferred method of disclosure (mail or e-mail)
When requested by the agent, the documents enumerated under (h),(i) are also needed. - (h) A document of requester’s commission to the agent
- (i) A document of certification of requester’s seal (gotten by three months or less)
- (2) Fees for requesting notification of purposes of use and disclosure
A fee of 1,000 yen (tax included) shall be charged for each request from an individual concerned by personal information or his or her agent for notification of purposes of use or disclosure of such information. The fee shall be payable through the poster money order enclosed with requests for release etc. - (3) Method of responding to requests for release etc.
We shall make “Notice of the result of requests for releasing the personal information” and send it by mail or e-mail.
- Purposes of use of personal information collected in connection with requests for release etc.
Personal information collected in connection with requests for release etc. shall be handled only within the scope necessary to respond to the request for release etc.
- When we are unable to accept a request for release etc.
Please understand that we are unable to accept a request for release etc. in any of the cases enumerated under (i) – (vii) below. In such a case, we will notify the requesting party that we are unable to accept the request, indicating the reason(s) why.
- (i) When the subject of the request is not retained personal information
- (ii) When releasing the information could be detrimental to the life, health or safety, property, or other rights or interests of the individual concerned or a third party
- (iii) When releasing the information could have the effect of furthering or inducing unlawful or improper acts
- (iv) When releasing the information could have the effect of harming national security, harming relations of trust with other countries or international agencies, or having a detrimental effect on negotiations with other countries or international agencies
- (v) When releasing the information could impede the prevention, suppression, or investigation of crime or otherwise impede the maintenance of public safety or order
- (vi) When releasing the information could markedly impede the proper implementation of our business activities
- (vii) When releasing the information would violate laws or regulations
6.Provision of personal information to third parties
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1) We will manage the personal information we have collected appropriately and will not provide information that could be used to identify specific individuals directly (such as names, addresses, telephone numbers, and email addresses) to any third parties without first obtaining the consent of the individuals concerned. However, this does not apply to the following cases:
- (i) When such provision is required by laws or regulations
- (ii) When such provision is necessary to protect human life, health or safety, or property, and it would be difficult to obtain the consent of the individual concerned
- (iii) When such provision is particularly necessary for purposes of improving the public health or promoting the sound raising of children, and it would be difficult to obtain the consent of the individual concerned
- (iv) When such provision is necessary to cooperate in the performance by national government agencies, local government agencies, or parties acting on their behalf of activities stipulated in laws or regulations, and obtaining the consent of the individual concerned could hinder such performance
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2) Minedia, Inc. may provide our clients, partners, outsourcing contractors, and corporate groups with information such as IDs assigned to individual survey subjects for purposes of information management (“monitoring IDs” hereinafter), names, attributes information on survey subjects, and the content of answers to survey questionnaire, photographs, videos under interview, etc. for the purpose of marketing, sales, advertising or other purposes or the implementation of marketing research services or the analysis of the results thereof.
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3) Notwithstanding the provisions under Paragraph 1) above, in cases such as when we have been asked by another partner company to cooperate in marketing research we may provide to such partner companies email addresses and other information concerning consumer testers, in encrypted form, to check for duplication of consumer testers between those of such partner company and us. In addition, we may, to the extent necessary in implementing marketing research, we may reply to inquiries from clients regarding whether or not there is any duplication between their monitored subjects, members, customers, etc. and our monitored subjects. In such a case, we may provide to such clients email addresses and other information concerning our consumer testers, in encrypted form. Through contracts with the above partner companies and clients, we will obligate them to use the information on monitored subjects that we provide only within the above purposes of use.
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4) We may entrust the handling of personal information to third parties, within the scope of the purposes of use of such information. In such a case, we will conclude contracts with such third parties concerning the protection of personal information and obligate them to implement appropriate security control measures for personal information.
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5) In the case of any of the above (2), (3), (4), the company shall provide the above information to our clients, partners, outsourcing contractors, and corporate groups via email or cloud storage service with access restrictions.
7. Regarding Anonymously Processed Information
- Creation of Anonymously Processed Information
When creating anonymously processed information (information about an individual obtained by processing personal information so that the individual cannot be identified through measures prescribed by laws and regulations and such personal information cannot be restored), we will take the following actions: - Apply appropriate processing in accordance with the standards set forth in laws and regulations;
- Take security control measures to prevent the leakage of deleted information and information on the method of processing in accordance with the standards set forth in laws and regulations;
- Disclose the items of information contained in the anonymously processed information;
- Do not take any action to identify the individual whose personal information was the source of creation.
- Provision of anonymously processed information
When providing anonymously processed information to a third party, we will publicly disclose the items of information included therein and the method of provision and clearly indicate to the third party that the information is the anonymously processed information. - For the items of information contained in the anonymously processed information to be created by us and the items of information contained in the anonymously processed information to be provided to a third party and the method of provision, please click here here.
8.Prevention and Correction of Accidents Concerning Safety Control Measures
We will take the following security measures to prevent the leakage, loss, or damage of personal information.
- Organizational safety control measures
- We have established rules for the handling of personal information, including handling methods, responsible persons and persons in charge, and their duties for each stage of acquisition, use, storage, provision, deletion, and disposal of personal information.
- Periodic audits regarding the status of personal information handling will be conducted.
- Personnel safety control measures
- Regular training on the handling of personal information will be provided to employees.
- Physical security control measures
- In areas where personal information is handled, we have implemented access control measures for employees and imposed restrictions on devices that they may carry. Measures to prevent unauthorized persons from accessing this information have also been introduced.
- Measures have been implemented to prevent the theft or loss of equipment, electronic media, and documents that store personal information. We will also apply encryption or password control methods in situations where the aforementioned devices are transported, both internally and externally.
- Technical safety control measures
- Access control systems have been put in place to limit the scope of persons in charge and the scope of the personal information database which we will handle.
- We have also set up mechanisms to prevent these systems from being accessed by unauthorized individuals, entities and software.
- Grasping the external environment
- Safety management measures have been implemented based on an understanding of the systems to protect personal information in the following country where personal information is stored.
- Country of custody of retained personal data: Japan
9.Compliance with laws, regulations, etc.
We will establish a privacy management system to protect personal information.
We will strive to protect users’ personal information through strict compliance with laws and regulations, national guidelines, and various other guidelines concerning the protection of personal information and with this privacy management system.
10.Continual improvements to the privacy management system
To enable the best possible protection of personal information at all times in response to social conditions, technological advances, and environmental changes, we will continually review and improve our handling of personal information and our privacy management system.
11. Contact point for inquiries regarding personal information
Recognizing the importance of protecting personal information, we implement safety measures to the utmost extent possible. Please direct any inquiries or complaints concerning our management of personal information to the privacy management section of Minedia, Inc.
1) Contact point for inquiries regarding the handling of personal information by Minedia, Inc.
- Address : Minedia, Inc. 8-5-8 1F, Akasaka, Minato-ku, Tokyo 107-0052, Japan
- Email : support@minedia.com
- Chief Privacy Officer : Takahiro Ishiwata
12. Name of Accredited Personal Information Protection Organization and contact for complaint resolution
- Name of Accredited Personal Information Protection Organization：Japan Users Association of Information Systems (JUAS)
- Contact for complaint resolution：JUAS Accredited Personal Information Protection Organization Secretariat
- Address：8F UNIZO Horidomecho Nichome Bldg., 2-4-3 Nihonbashi Horidome-cho, Chuo-ku, Tokyo 〒103－0012
- TEL：03-3249-4104
- Operation hours：10:00-16:00 (Saturdays, Sundays and holidays are closed)
13. Revision history
- Revised : March 28th, 2024
- Revised : April 20th, 2022
- Revised : March 9th, 2022
- Revised : September 29th, 2021
- Revised : June 4th, 2020
- Revised : March 18th, 2020
- Revised : February 25th, 2020
- Revised : February 3rd, 2020
- Revised : December 1st, 2019
- Revised : April 26th, 2019
- Revised : October 16th, 2018
- Established : January 11th, 2018
- Minedia, Inc.
- Hiroya Suzuki, Representative Director